Hello and thanks for stopping by!

A bit about me - I was born and raised in San Francisco, where I was thrust into the high-pressure world of startups early in my career. As a serial entrepreneur, I’ve earned battle scars from many failed ideas. But I am also the proud owner of Bayview Talent, which has become the go-to firm in Silicon Valley for recruiting high-impact Customer Success (CS) teams.

Customer Success caught my interest almost by chance, but it quickly developed into a passion. Through my work, I’ve partnered with thousands of CS leaders, both as clients and as hiring managers. These conversations have granted me a unique window into the intricacies of this often misunderstood field, and I’ve seen firsthand how when harnessed effectively, it can profoundly transform a business’s trajectory. It's more than just a function; it's a vital component of any forward-thinking CEO's strategy, driving revenue, sparking product innovation, and spearheading operational excellence. In an increasingly competitive SaaS landscape, companies that fully realize CS's potential are quickly setting themselves apart from their competitors.

On a personal note, I’m fascinated by the question of what makes people thrive. Having battled mental health struggles my entire life, I've realized how much having a job you love can transform every part of your life. That's why I'm here—to chat about the ins and outs of Customer Success in hopes that it might provide some insight to listeners who are searching for fulfillment in their work.

So grab a coffee, or a glass of wine, and join me as we unpack the stories of individuals who've turned thriving into an art form, here on 'Success Unscripted'.